At our kennel, customer satisfaction is a top priority, and we understand that sometimes things don’t work out as planned. That’s why we have a clear and fair refund and return policy for our Sheltie puppies.
Health Guarantee: All of our Sheltie puppies come with a health guarantee, which is outlined in the contract at the time of sale. If a puppy is found to have a genetic or congenital defect that affects its quality of life within the first year of its life, we will provide a full refund or a replacement puppy of the same value at no additional cost.
If a puppy becomes ill within the first 72 hours of arrival to its new home, we will also provide a full refund or a replacement puppy of the same value at no additional cost.
Return Policy: If a customer wishes to return a Sheltie puppy for any other reason within the first 14 days of taking possession, we will provide a full refund, minus any shipping and handling fees, as long as the puppy is in good health and has not been physically or emotionally abused.
It is important to note that this refund and return policy is only valid for the original purchaser and is non-transferable.
We recommend that all customers thoroughly research the Sheltie breed before making a purchase and that they carefully consider their lifestyle and capabilities before getting a puppy.
If a customer has any concerns or questions about their Sheltie puppy, we encourage them to reach out to us for support and guidance. We are dedicated to ensuring that our customers are satisfied with their purchase and that their new Sheltie puppy is a happy and healthy addition to their family.
In conclusion, our kennel has a clear and fair refund and return policy for our Sheltie puppies, with a health guarantee and a return policy. We encourage all customers to reach out to us for support and guidance if they have any concerns or questions about their new puppy.